The artificial intelligence agent introduced by Trimble in August 2026 is called Arc Agent and has been developed to automate office tasks and manual processes in transport and logistics operations. The solution is distributed by subscription and can connect to transport management systems already in use, as well as to third-party applications such as Gmail and Outlook. The agent extracts and verifies data from unstructured channels, such as emails, PDFs and spreadsheets, turning it into information that can be used in company systems. This reduces the number of software agents that need to be managed separately, freeing staff from low-value tasks so they can focus on strategic decisions.
Product development began with a survey conducted by Trimble with FreightWaves, according to which 70% of companies active in transport and logistics identify manual and repetitive tasks as the main critical issue, with a negative impact on staff productivity. Artificial intelligence systems already offer configurations with multiple agents that are not connected to one another, but Trimble says these worsen the problem rather than solving it.
At the heart of Arc Agent is a catalogue of skills, which users can activate through natural language and customise without using dedicated development resources. They can either adapt existing skills to their operational needs or create new ones through a conversational interface. Examples cited by Trimble include Market Insights, which works on full truckload rates and market benchmarks ahead of negotiations between shipper and road haulier. Other products involved are Customer Support, which provides contextual assistance based on the available documentation and, when human intervention is needed, helps create a ticket on systems such as Jira or Salesforce; and Personal Assistant, which brings together data from emails, calendars, messages and project management tools into a priority-based overview from a single command.
For security, Trimble has integrated enterprise-level controls and human-in-the-loop mechanisms into Arc Agent, with the aim of making AI-driven decisions explainable, verifiable and traceable, while minimising the risk of errors generated by the model. Arc Agent is available to Trimble and Transporeon customers worldwide through a single subscription tier, with no limits on the number of users and no restrictions on functionality. Users have ten hours of agent work included in the plan, with the option to purchase more, and receive automatic access to new skills as they are released in the catalogue.
"The market is saturated with artificial intelligence tools that are disconnected from one another and require constant supervision and manual management," explains Jonah McIntire, Chief Product and Technology Officer for Trimble’s transport and logistics division. "We developed Arc Agent to break this cycle, introducing a single agent with high performance based on a catalogue of skills that delivers the predictable and explainable automation the sector has been waiting for," he said, underlining that the system is designed to preserve and consistently apply the operational knowledge accumulated by an organisation.
